Call centres are a unique workplace. They are a fast-paced, stressful and highly dynamic environment that makes training new starters a daunting and difficult task. Their training is crucial to the smooth operation of your call centre so getting them
As a manager, your responsibilities are spread far and wide but keeping team performance high is a priority. So how do you develop a high performing telesales team without dramatically increasing your workload and decreasing efficiency? This blog outlines 6
School teachers are trainers; their trainees may be slightly smaller in stature, but nevertheless, teaching is training! Schools are centres of learning excellence and teachers are at the forefront of outcome-focused professional development. They train, constantly, in spite of time
The simple answer is YES. And this blog will tell you how.
It’s vital that people are engaged in training and development on a regular basis, but as most training takes employees away from their work environment, our learning often gets sidelined.
Video is a fantastic tool for helping you to develop your sales skills; not only more engaging, but it’s more effective too.
Learning on the job is the most important part of training. Why? Because it’s not training that’s just given to employees, but something that they can participate in.
Most companies think that in order to become a successful learning organisation you have to have a clear aim, a hell of a lot of training and the money to invest in flashy content tools. Simply providing options to develop
Depending on your learning and development function, observations and quality assurance can be a regular occurrence or a side-note. However you train the trainers, this blog will explore how you can transform your observation process into something phenomenal. Giving you
Job shadowing has been criticised in recent times as it can lead to new starters only witnessing one person’s technique. No matter how effective that top performer is, if their approach is the opposite to that of a new starter, for example,