In the midst of change, one old truth holds true: an organisation cannot be more effective than its people. It’s more important than ever that teams are equipped with the right knowledge and expertise to adapt to challenges they face
An effective train the trainer strategy is vital for a successful programme and will ultimately lead to improved business outcomes for your organisation. The most important factor that can lead to impactful learning for employees is the trainers themselves. So,
Depending on your learning and development function, observations and quality assurance (train the trainer) can be a regular occurrence or side-note. However you train the trainer, this blog will explore how you can transform your observation process into something phenomenal.
Health Education England North West Health Education England North West (HEE NW) have been using iConnect’s video capture app and online feedback platform since 2017 to support GP training and specifically trainer re-accreditation. In that time, trainers in the North
Nowadays, everyone gets some level of coaching, whether it’s getting you up to speed in your new role or a fully trained coaching consultant who specialises in leadership. Coaching is an important tool to call upon when you need a
Coaching and mentoring are often overlooked because of the costs and time associated with rolling it out, making them seem out of reach for the majority of organisations.
We’ve all heard of coaching and mentoring. Both are incredibly useful tools that are sought out by organisations, and individuals alike. Unlike more traditional training methods that rely on disseminating information, they are used to enhance employee specific knowledge and
Video recording is a key component of GP training around the country. It allows trainers to observe their registrars and medical students in practice with patients for discussion and feedback. Video is also used to provide practical evidence for trainer and
Call centres are a unique workplace. They are a fast-paced, stressful and highly dynamic environment that makes training new starters a daunting and difficult task. Their training is crucial to the smooth operation of your call centre so getting them
As a manager, your responsibilities are spread far and wide but keeping team performance high is a priority. So how do you develop a high performing telesales team without dramatically increasing your workload and decreasing efficiency? This blog outlines 6