Privacy Notice for the iConnect web platform
What is this Privacy Notice for?
This privacy notice is for this platform (https://app.irisconnect.com, https://europe.irisconnect.com, https://eu.iconnect-online.com) and served by iConnect LTD and governs the privacy of its users who choose to use it.
The notice sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the platform, and iConnect. Furthermore the way this platform processes, stores and protects user data and information will also be detailed within this notice.
Contact and communication
Users contacting this platform and/or iConnect do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required, has no use or you request for it to be deleted, in accordance with GDPR. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This platform and iConnect use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program iConnect operates but only if this was made clear to you and your express permission was granted.
iConnect operates an email newsletter program, used to inform subscribers about products and services from iConnect. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
All personal details relating to subscriptions are held securely and in accordance with the GDPR.
Email marketing campaigns published by this platform or iConnect may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with GDPR subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.
External links and embedded content
Although this platform only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this platform. iConnect is not responsible for the links and content used in platform added by its users.
External links are clickable text/ banner/image links to other websites
Embedded content includes videos from other platforms such as Youtube, Vimeo, Wista etc.
iConnect cannot guarantee or verify the contents of any externally linked website or embedded content despite their best efforts. Users should, therefore, note they click on external links or content at their own risk and this website and iConnect cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social media platforms
Communication, engagement, and actions taken through external social media platforms that this platform and iConnect participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This platform nor iConnect will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This platform may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened links in social media
This platform and iConnect through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs (web addresses).
Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website and iConnect. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and iConnect cannot be held liable for any damages or implications caused by visiting any shortened links.
Data where we are the data controller
Our Personal Data Protection Policy governs the use and storage of your data.
|Data Collected||Reason for data collection||Where data is processed||Where data is stored||How long data is kept for||Basis of Processing|
|Live chat history||Providing technical support||Zendesk||EEA||Records deleted after 1-year||Legitimate interest|
|Screen recordings from support session||Providing technical support||Bomgar||Locally||Automatically deleted after 90 days||Legitimate interest|
|CRM data – inclusive of Name, Email address, mobile number, address, emails and phone call summaries, DPO information||Provide account management||Podio||Ireland (AWS)||Retained whilst organisation remains a customer or deleted by the user. Once an organisation requests all records to be deleted, data will be removed from the back-ups within X months||Legitimate interest|
|Platform usage and metrics data||System improvements||iConnect system||Ireland (AWS)||Retained whilst organisation remains a customer or deleted by the user. Once an organisation requests all records to be deleted, data will be anonymised||Legitimate interest|
|Email address, Full name, Job Title||To provide newsletter/marketing communications||1.Mailchimp,
2. iConnect platform
2. Ireland (AWS)
|If requested to delete/unsubscribe||Consent|
*Covered by Safe Harbour Agreement
How long we keep it
Please see Data Retention Policy for more information on our personal data retention schedule.
Where your data is processed and stored
iConnect has confirmed that any sub-processors we are using to host your data meet GDPR and we have a relevant sub-processor agreement in place.
Protecting your data
iConnect takes data protection and security very seriously. Your data will only be available to staff who need access to it, we only use sub-processors who use market-leading cloud data security processes.
Further information about our processes we have in place for protecting your data can be found in our
We will only share email address and usage data with our iConnect regional partner which manages your specific area. These partners have been certified by iConnect to exclusively represent us in specific regions. Use of this data by our partners will only be with regards to iConnect.
iConnect only shares data with our regional partners listed below and no other third parties.
Below is a list of our regional partners:
SmartMove: North England
Impact Matters: South West England
Equis Consulting: London
M4L Solutions: Midlands and East of England
I am learner – Scotland
VIA University College: Denmark
JAMK – Finland
Data where we are the data processor (and you are the data controller)
Any data you upload, including videos, comments, profile picture, attachments etc are managed by the user, controlled by the organisation and processed by IRIS Connect as outlined in the Organisation agreement and EULA. Please refer to this for further information.
What are your rights?
Under GDPR you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please see our Data Subject Access Request procedure
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us through Data Subject Access Request Form.
In the event that you wish to complain about how we have handled your personal data, please contact Data Protection Officer at email@example.com or in writing at iConnect, Unit 11, Hove Business Centre, Fonthill Road, Hove, BN36HA. Our Data Protection Officer will then look into your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact Information Commissioner’s Office and file a complaint with them.
Resources and further information
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide