Cookie Policy for the iConnect web platform

This policy covers the use of cookies on our web platform, (aus.irisconnect.com, europe.irisconnect.com, us.irisconnect.com, eu.iconnect-online.com)

Download and print the content on this page

 

Use of cookies

We use cookies to better the users’ experience while using our platform. This website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files either saved to the user’s computers hard drive or that expire when you close your browser that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Below is a list of all the cookies we use of on website, their purpose, categorisation, and how long they are stored on your device for.

We consider “strictly necessary” and “functionality cookies” essential to our website’s performance, smooth running and continued improvement.

 

What we need and why we need it?

We store some data in their browser rather than having to request it on every page load. In some circumstances, we want to return users to previous pages after an action. Typical data we store includes:

  • authorisation token
  • current user id
  • current organisation id
  • return to path
  • branding to use

 

What do we do with it?

In line with common practice, we use the data to provide a more fluid user experience by enabling us to refer to data in their browser rather than load it for every page or return them to previous pages after an action.

 

How long do we keep it?

We don’t – the data is securely stored in the client’s browser environment. The users have control over the removal and clearing of cookie data. (We do not set an automatic expiry of our session cookies).

 

Cookies we use:

Strictly Necessary:

Name Owned by Domain Duration Purpose Category
AWSELB iConnect .irisconnect.com 1 hour Amazon load balancing Strictly Necessary
JSESSIONID iConnect .nr-data.net End of browsing session Preserves users states across page requests Strictly Necessary
_athena_session iConnect .irisconnect.com End of browsing session Preserves users states across page requests. Strictly Necessary
request_method iConnect .irisconnect.com End of browsing session determining the type of request to the website Strictly Necessary

 

Functionality:

Name Owned by Domain Duration Purpose Category
__zlcmid Zopim .irisconnect.com 1 year Enables chat to continue with us as you view different pages on our site, or if you come back to the site later. Functionality
__zlcprivacy Zopim .irisconnect.com 1 year Set if you choose to disable the __zlcmid cookie and __zlcmid is deleted Functionality
_cfduid Zopim .zopim.com, .zopim.io 1 year Enables chat to continue with us as you view different pages on our site, or if you come back to the site later. Functionality
_frontend-webforms_session Podio .podio.com End of browsing session To use data collection forms on the website Functionality

 

Performance:

Name Owned by Domain Duration Purpose Category
_ga Google .irisconnect.com, .podio.com 2 years Tracking user behaviour on site Performance
_gat Google .irisconnect.com, .podio.com 1 minute Tracking user behaviour on site Performance
_gid Google .irisconnect.com, .podio.com 1 day Tracking user behaviour on site Performance
Channel ID Google .google-analytics.com no data Tracking user behaviour on site Performance
Channel ID Google .doubleclick.net no data Tracking user behaviour on site Performance
muxData Wistia .fast.wistia.com 20 years Tracking user behaviour in videos Performance
__distillery Wistia .fast.wistia.net 1 year Tracking user behaviour in videos Performance

 

Further details:

This website uses tracking software to monitor its visitors to better understand how they use it.

Google Analytics

Google Analytics uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website.

You can read Google’s privacy policy here for further information. To opt out of being tracked by Google Analytics across all websites click here.

Zopim (Live Chat)

Zopim uses cookies so that you are able to continue a chat with us when you navigate to different pages of our website, or if you come back to the site later on.

Other Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Other cookies may be stored on your computers hard drive by external vendors when this externally hosted content (e.g. videos, input forms) are embedded on the platform.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. These include Podio, Wistia, Vimeo, YouTube.

 

Cookies subject to change

The cookies on the website are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Policy updates

We may occasionally update our this Policy. You’re encouraged to occasionally check back to see how we’re protecting your information.