Call centres are a unique workplace. They are a fast-paced, stressful and highly dynamic environment that makes training new starters a daunting and difficult task. Their training is crucial to the smooth operation of your call centre so getting them
As a manager, your responsibilities are spread far and wide but keeping team performance high is a priority. So how do you develop a high performing telesales team without dramatically increasing your workload and decreasing efficiency? This blog outlines 6
School teachers are trainers; their trainees may be slightly smaller in stature, but nevertheless, teaching is training! Schools are centres of learning excellence and teachers are at the forefront of outcome-focused professional development. They train, constantly, in spite of time
Job shadowing has been criticised in recent times as it can lead to new starters only witnessing one person’s technique. No matter how effective that top performer is, if their approach is the opposite to that of a new starter, for example,
The key to attracting and retaining your top talent, is the learning and development you offer new starters. Onboarding new salespeople and getting them up to speed quickly can mean a considerable increase in revenue and efficiency for your organisation.